Help centre
Quick answers about orders, delivery, returns, payments and your account.
Orders and delivery
How do I track my order?
Go to My ShoprVerse › Orders & tracking. Each item shows its progress, from order placed to delivered, with the expected delivery date.
How long does delivery take?
Enter your pincode on any product page to see an estimate. Metro cities usually get orders in 1–3 working days, other cities in 3–5, and remote areas in up to 8. Sundays are not counted.
What does delivery cost?
Delivery is free on orders of ₹499 or more. Below that, a ₹49 delivery fee applies. The fee is shown before you place your order.
Can I change my delivery address after ordering?
Not yet. Cancel the item before it ships and order again with the right address.
Cancellations, returns and refunds
How do I cancel an order?
Open the order in Orders & tracking and choose Cancel item. You can cancel any item until it has been handed to the courier.
What is the return policy?
Most items can be returned within 7 days of delivery if they're damaged, defective, not as described, the wrong item, or don't fit. Some items, such as groceries and personal-care products, can't be returned once opened; this is shown on the product page.
How do I return an item?
Open the delivered order, choose Return or replace, and pick a reason. We'll arrange a pickup from your address.
When do I get my refund?
Once the returned item passes a quality check, the refund is issued within 5–7 working days. Cash-on-delivery orders are refunded to your bank account or UPI ID.
Payments
How can I pay?
Right now you can pay by cash or UPI when your order arrives (cash on delivery, ₹29 fee). Online payment by UPI, debit and credit cards, and net banking is coming soon.
Are prices inclusive of GST?
Yes. All prices shown include GST. Your tax invoice is available in your order once it ships.
Your account
How do I create an account?
Sign up with your name, mobile number, email and a password. It takes under a minute.
I forgot my password
Self-service password reset is being switched on shortly. Until then, contact customer support below and we'll help you get back in.
How do I download or delete my data?
Go to My ShoprVerse › Privacy & data. You can download a copy of your data or delete your account at any time.
Contact us
Customer support phone, email and WhatsApp details will be published here before launch. Signed-in shoppers can already manage orders, cancellations and returns themselves from Orders & tracking.
Grievance officer
As required by the Consumer Protection (E-Commerce) Rules, 2020, URBANGRO Retails Private Limited will name a grievance officer here, with contact details. Complaints are acknowledged within 48 hours and resolved within one month.